Policies

Cancellation Policy

Girlfriends Brow Bar is a locally owned and family-operated business.  As such, we appreciate you giving us ample advance notice of any cancellations, so that our two locations can look forward to providing booking opportunities for the rest of the community.  

Appointments over thirty minutes in length require 1 day advance notice for cancellation. Any less notice will result in your missed appointment being marked as a no-show, which may impact your ability to book future services with Girlfriends Brow Bar. This will be decided at the discretion of the Girlfriends team.

Appointments under thirty minutes in length require 3 hours notice for cancellation. Any less notice will result in your missed appointment being marked as a no-show, which may impact your ability to book future services with Girlfriends Brow Bar. This will be decided at the discretion of the Girlfriends team.

We do understand that things don’t always go as planned.  In case of extraordinary circumstances, please call us directly to make an exception.  We thank you for your understanding, and look forward to seeing you soon!

COVID Safety Measures

Employees will be wearing disposable gloves and face shields while performing services.

We require all clients to wear a mask to your appointment, before entering, for the safety of other clients and our staff.  If you do not have a mask, we can provide a disposable mask to you for $2.00.  

We ask that you do not enter the premises or book an appointment if you are:

• exhibiting symptoms of COVID-19
• If you are undergoing COVID-19 testing 
• If you were recently in close contact with someone diagnosed with COVID-19
• If you have travelled out of province in the last 14 days

Hand sanitizer is provided throughout the store and we are limiting personal contact as much as possible.  

We will be conducting enhanced cleaning of all surfaces and equipment, regularly throughout the day as well as in between clients.

Please expect longer appointment times to allow time for us to ensure your safety, and to allow for additional distancing between client chairs, cleaning and sanitization of the work area.  

To allow for appropriate social distancing space in our waiting room, we ask that if you are early for an appointment, that you wait outside or in your car until your appointment time, before coming in.  We also ask that you do not bring any guests or children with you to your appointment.  

Our front door will be kept open throughout the day to encourage air flow and ventilation, weather permitting.   

Washrooms will not be available for customer use at this time.

We will not be offering beverages or drinks for customers.  

Parking & Payment

Prince George Victoria Street Location: Free 3-hour city street parking is available in front of the building along Victoria street, or along 8th Avenue and 9th Avenue. 

Prince George Hart Location: Parking is available in front of the building in the hart mall parking lot. 

Kelowna Location:  Street parking is available in front of the building, along Pandosy street, as well as along Groves Ave, or in the paid Impark lot located across the street on Pandosy. 

We accept debit, credit card, and cash at both of our locations. 

Service Limitations

Please contact us if you require further clarification on any of these service limitations.  Complimentary patch testing before your appointment is available to ensure you don’t have any skin sensitivities to the ingredients. 

Lash Lift & Tint:

• Not suitable for clients with eye or skin conditions
• Not suitable for clients who are pregnant or breastfeeding
• Not suitable for clients currently taking medication such as blood thinners

Brow Tint:

• Not suitable for clients with eye or skin conditions
• Not suitable for clients who are pregnant or breastfeeding
• Not suitable for clients currently taking medication such as blood thinners
• Please note: the intensity of tint colour will gradually fade over the course of five weeks. 
• Brow tint is not meant to colour the skin beneath the brow to fill in any sparse areas or gaps in hair growth. 
• Final results may vary slightly from person to person, depending on individual factors, such as hair type, 

Please contact us if you require further clarification.